[vc_row thb_divider_position=”bottom”][vc_column][vc_column_text]From time to time, you may find your social media feed has disconnected itself from your website. This issue can occur when the Smash Balloon plugin is updated, your social media password is updated, or you log in to your account from a new/unknown location. When a Social media feed has disconnected, you should see the following message on your website replacing the social media feed. Don’t worry this message is only visible to admin users, so your clients/customers will not see the message.[/vc_column_text][vc_single_image image=”12871″ img_size=”Full”][/vc_column][/vc_row][vc_row thb_divider_position=”bottom”][vc_column][vc_empty_space height=”4rem”][vc_column_text]
You can select your prefered tutorial method here!
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How to Reconnect A Social Media Feed
We can help fix your social media feed in 5 simple steps if you follow the steps below. Although the example below uses a Facebook feed, you can use the same steps and process to connect any Smash Balloon social media feed on your site – Eg. Facebook, Instagram, Twitter or Youtube. If you prefer a video tutorial, please use the button above to take you to a video version of the same tutorial.[/vc_column_text][/vc_column][/vc_row][vc_row thb_divider_position=”bottom”][vc_column][vc_empty_space height=”4rem”][thb_gradienttype gradient_text=”
Step 1 – Find the Disconnected Social Media Feed
” bg_gradient1=”#ea6cc3″ bg_gradient2=”#ff9d06″][vc_row_inner content_placement=”middle”][vc_column_inner width=”1/2″][vc_column_text]To start fixing your social media feed, you will need to log in to the backend of your website. You can log in by typing /wp-admin to the end of your website’s domain address.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”12903″ img_size=”Full”][/vc_column_inner][/vc_row_inner][vc_row_inner content_placement=”middle”][vc_column_inner][vc_column_text]Once you have logged in, select the disconnected feed. This will either be Facebook, Twitter, Instagram or Youtube.[/vc_column_text][vc_single_image image=”12873″ img_size=”Full”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row thb_divider_position=”bottom”][vc_column][vc_empty_space height=”4rem”][thb_gradienttype gradient_text=”
Step 2 – Add a New Social Media Account Source
” bg_gradient1=”#ea6cc3″ bg_gradient2=”#ff9d06″][vc_row_inner content_placement=”middle”][vc_column_inner width=”1/2″][vc_column_text]Once the disconnect feed is selected, click on settings, then select “+ Add Source” to start reconnecting your social media feed.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”12874″ img_size=”Full”][/vc_column_inner][/vc_row_inner][vc_row_inner content_placement=”middle”][vc_column_inner][vc_column_text]This action will take you to a page asking permission to connect to your social media account. Click “Connect to Facebook (/Twitter/Instagram/Youtube)” to continue.[/vc_column_text][vc_single_image image=”12875″ img_size=”Full”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row content_placement=”middle” thb_divider_position=”bottom”][vc_column][vc_empty_space height=”4rem”][thb_gradienttype gradient_text=”
Step 2 – Step 3 – Log Into Your Social Media Account
” bg_gradient1=”#ea6cc3″ bg_gradient2=”#ff9d06″][vc_row_inner content_placement=”middle”][vc_column_inner][vc_column_text]Afterwards, the page will redirect you to a login page for your social media account. Log in using your account details. The page will then return you to your website.[/vc_column_text][vc_single_image image=”12876″ img_size=”Full”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row content_placement=”middle” thb_divider_position=”bottom”][vc_column][vc_empty_space height=”4rem”][thb_gradienttype gradient_text=”
Step 4 – Select The Account / Page
” bg_gradient1=”#ea6cc3″ bg_gradient2=”#ff9d06″][vc_row_inner content_placement=”middle”][vc_column_inner][vc_column_text]Next, select the profile/page you want to display on your website and press “Add”. Make sure to save the changes.[/vc_column_text][vc_single_image image=”12877″ img_size=”Full”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row content_placement=”middle” thb_divider_position=”bottom”][vc_column][vc_empty_space height=”4rem”][thb_gradienttype gradient_text=”
Step 5 – Connect Account To The Social Media Feed
” bg_gradient1=”#ea6cc3″ bg_gradient2=”#ff9d06″][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]Finally, select “All feeds” from the left side menu.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”12878″ img_size=”Full”][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]Then double-click your social media feed from the list. Once you have opened your social media feed, go to ‘Setting’, ‘Source’, then click ‘Change’.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_single_image image=”12897″ img_size=”Full”][/vc_column_inner][vc_column_inner width=”1/4″][vc_single_image image=”12880″ img_size=”Full”][/vc_column_inner][/vc_row_inner][vc_row_inner content_placement=”middle”][vc_column_inner][vc_column_text]Select the account you have just reconnected and click “Update”. Make sure to save the changes.[/vc_column_text][vc_single_image image=”12881″ img_size=”Full”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row thb_divider_position=”bottom” el_class=”highlight-box orange-purple”][vc_column][vc_column_text]After you have completed these steps, you can go back to the front end of your site and check the social media feed has started updating to show your most recent posts.[/vc_column_text][/vc_column][/vc_row][vc_row thb_divider_position=”bottom” el_id=”video-tutorial”][vc_column][vc_column_text]
Video Tutorial to Reconnect Social Media Feed
If you prefer a video tutorial to take you through the steps, please use the video below for help.[/vc_column_text][vc_video link=”https://www.youtube.com/watch?v=uHi4iI6bPXM&t=35s”][/vc_column][/vc_row][vc_row thb_divider_position=”bottom” el_class=”highlight-box orange-purple”][vc_column][vc_column_text]If you are still struggling to connect your social media account after following the steps above, please get in touch with our team. We would be happy to help you with any issue you may be having.[/vc_column_text][vc_btn title=”Contact Us” style=”flat” align=”left” el_class=”yc-button grey” link=”url:%2Fcontact%2F”][/vc_column][/vc_row]